Last Updated: March 2025
Welcome to Cupid Jewels, a brand by GoGreen Diamonds. By using our website, purchasing our products, or engaging with our services, you agree to the following Terms & Conditions. Please read them carefully before proceeding.
1. General
- These Terms & Conditions govern the use of the Cupid Jewels website, products, and services.
- By accessing our website or making a purchase, you agree to abide by these terms.
- Cupid Jewels reserves the right to modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of our services constitutes acceptance of any changes.
2. Jurisdiction
- All transactions, legal matters, and disputes related to Cupid Jewels will be governed by and interpreted in accordance with the laws of Mumbai, India.
- Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts in Mumbai.
3. Return & Exchange Policy
30-Day Return & Exchange
- Customers can return or exchange products within 30 days of delivery.
- The item must be in unused, undamaged condition, with all original packaging, invoice, and certification.
- Returns are not applicable for customized, engraved, or personalized jewellery and gold coins.
- Refunds will be processed within 7-10 business days after successful inspection of the returned item.
Return Process
- Customers must initiate a return request by contacting our customer support team.
- Upon approval, a ticket number with reference will be provided.
- The product must be handed over at the store where purchase is made.
4. Warranty Policy
1-Year Warranty
- All jewellery pieces come with a 1-year warranty covering manufacturing defects.
- This warranty does not cover damages due to misuse, unauthorized alterations, or normal wear and tear.
Lifetime Exchange
- Customers can avail of our Lifetime Exchange Policy to exchange their jewellery for another piece at prevailing exchange rates.
5. Product Authenticity
- All Lab-Grown Diamonds (LGD) from Cupid Jewels are certified by reputed international grading laboratories.
- The weight, purity, and specifications of all our jewellery adhere to industry standards.
6. Pricing & Payment
- Prices on the website are subject to change without prior notice.
- Cupid Jewels reserves the right to correct any pricing errors before or after an order is placed.
- Payments must be made through our secure payment gateway using accepted methods (Credit/Debit Cards, UPI, Net Banking).
7. Limitation of Liability
- Cupid Jewels is not liable for indirect, incidental, or consequential damages arising from product use.
- We do not guarantee uninterrupted or error-free website operation.
8. Privacy Policy
- Your personal information is collected and processed per our Privacy Policy.
- By using our services, you consent to data collection and usage as described in our Privacy Policy.dience.