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Terms and Conditions

 

Last Updated: March 2025


Welcome to Cupid Jewels, a brand by GoGreen Diamonds. By using our website, purchasing our products, or engaging with our services, you agree to the following Terms & Conditions. Please read them carefully before proceeding.


1. General

  • These Terms & Conditions govern the use of the Cupid Jewels website, products, and services.
  • By accessing our website or making a purchase, you agree to abide by these terms.
  • Cupid Jewels reserves the right to modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of our services constitutes acceptance of any changes.


2. Jurisdiction

  • All transactions, legal matters, and disputes related to Cupid Jewels will be governed by and interpreted in accordance with the laws of Mumbai, India.
  • Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts in Mumbai.


3. Return & Exchange Policy

30-Day Return & Exchange

  • Customers can return or exchange products within 30 days of delivery.
  • The item must be in unused, undamaged condition, with all original packaging, invoice, and certification.
  • Returns are not applicable for customized, engraved, or personalized jewellery and gold coins.
  • Refunds will be processed within 7-10 business days after successful inspection of the returned item.


Return Process

  • Customers must initiate a return request by contacting our customer support team.
  • Upon approval, a ticket number with reference will be provided.
  • The product must be handed over at the store where purchase is made. 


4. Warranty Policy

1-Year Warranty

  • All jewellery pieces come with a 1-year warranty covering manufacturing defects.
  • This warranty does not cover damages due to misuse, unauthorized alterations, or normal wear and tear.


Lifetime Exchange

  • Customers can avail of our Lifetime Exchange Policy to exchange their jewellery for another piece at prevailing exchange rates.


5. Product Authenticity

  • All Lab-Grown Diamonds (LGD) from Cupid Jewels are certified by reputed international grading laboratories.
  • The weight, purity, and specifications of all our jewellery adhere to industry standards.


6. Pricing & Payment

  • Prices on the website are subject to change without prior notice.
  • Cupid Jewels reserves the right to correct any pricing errors before or after an order is placed.
  • Payments must be made through our secure payment gateway using accepted methods (Credit/Debit Cards, UPI, Net Banking).


7. Limitation of Liability

  • Cupid Jewels is not liable for indirect, incidental, or consequential damages arising from product use.
  • We do not guarantee uninterrupted or error-free website operation.


8. Privacy Policy

  • Your personal information is collected and processed per our Privacy Policy.
  • By using our services, you consent to data collection and usage as described in our Privacy Policy.dience.

Return and Refund Policy

 

How to Initiate a Return?

  1. Contact our Customer Support team at cupidretail.in@gmail.com 
  2. On confirmation mail and appointment, you can handover in the store you purchased
  3. Handover the product securely with original documents and hand it over to the courier.
  4. Once we receive and verify the product, we will process the refund/exchange as per the policy.


 

Refund Process

  • Once we receive and inspect the returned product, we will initiate the refund process.
  • Refunds will be processed within 7-10 working days via the original payment method.


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